Who lives near you?™

Frequently Asked Questions

Below is the list of frequently asked questions. If your question isn't answered in this FAQ, please send an email to generalenquiry@wholivesnearyou.com or make use of our webform to contact us.

I forgot my password.

Click here to retrieve your password.

I have shifted house. Please tell me how to change my address.

You may now change your address by going to the Account Settings -> Personal Info page.

Who should use WhoLivesNearYou?

You should use WhoLivesNearYou if:

you have been in your neighbourhood for the past 5 years and you don't know who your neighbours are
you want to know the girl who waits at the same bus-stop as you
you want to find someone to carpool with
you want to know who in your block is here as well
you want to find some nearby Mahjong khakis
you have a pet dog and you want to meet other dog owners near you
your pet dog wants to socialise with other dogs near him/her
you want to find someone near to have supper with
you are just curious

Which countries is this service available to?

At this time of writing, WhoLivesNearYou is available to Singapore only. We look forward to offering support for more countries in the future.

Can I see who is online?

Sure you may. Members logged in and active in the past 5 minutes have a icon next to them. Also, the new feature "Who's Online" immediately shows you those who are online in your neighbourhood.

How do I block someone?

Open the message and click on the "block user" button. Once blocked, messages sent from the user will be fried (without his/her knowing) before it reaches your Message Inbox. To unblock, click on the "Manage your blocklist" link under Account Settings -> Privacy.

Is this service free? How much does it cost?

People who register for the WhoLivesNearYou Service become 'Verified Members'. The Membership divides between those who decide to pay the fee levied to become what we call a 'Verified Member', and those who do not ('Standard Members'). The fees were provided to you upon verification and may change from time to time upon electronic notice served to you and reflected in the Terms of Service.

How do I upgrade/verify my account?

Upgrade is done by way of SMS. To prevent users from signing up multiple accounts, users may only sign up once with a mobile number. Due to technical reasons, we regret that we are unable to accept prepaid cards at this moment. Click here to follow the verification procedure if you have not already done so.

Are prepaid cards accepted?

Due to technical reasons, we regret that we are unable to accept prepaid cards at this moment. Also to note is that the acquiring of a prepaid mobile line is easily achieved and therefore it is in our interest to prevent banned users to re-register with a prepaid number. We are certainly looking into ways to provide for members without a standard mobile line.

How near are those that I see as "very near me"?

It's so near that it should normally take not more than 10 minutes of your walking time.

My email on MSN is different from the one used here. Are my friends able to add or see me here?

Yes, if you have completed Step 1 under the "Add Friends" section. You do not have to create a WhoLivesNearYou account using the email you signed up with MSN.

What form of privacy do you have to prevent someone from finding out my postal code, and linking me to that particular address?

It is impossible for a stranger to find out your exact address unless you reveal it to the person. However, it may be possible for someone to guess your postal code as after all, all of you are living in the same area and thus have similar postal codes. To safeguard your privacy and yet enjoy the website's features, we have introduced 3 levels of privacy settings. Click here to alter these settings.

What do those icons beside the person mean?

The icons, as shown below indicate:

A newly joined member. A new member will have this icon for a week.
The user is online and active in the past 10 minutes. This icon will not be shown to others when the "Sign Out" link is clicked.
The user has a pet. Visit his/her profile to see it.
This bell indicates that the user has put up an item for sale. Visit his/her profile to view.
Moderator of a forum topic. Has the ability to delete posts. This icon will only be shown in the Coffeeshop.
This person is a visitor at your place and may not belong to your neighbourhood. Lookup the profile to see his/her whereabouts.

What does the blue bar below the item mean?

The blue bar indicates the condition status of the item as rated by the owner himself. Place your mouse over the bar to see the condition on a scale of 10. The figures generally mean:

2-3: bad condition, should not have been sold here
4-5: worn out but usable, have slight scratches
6-7: used but in good condition, may have minor scratches
8-9: excellent condition, rarely used or worn
10: perfect condition, scratchless and unopened

How do I know if I have a message here?

If you are logged in, you will see a note on top of the screen that says "XX new messages!". Otherwise, we will send you an email to inform you of new messages here.

How do I edit my realname?

Go to the "Account Settings" page which can be accessed when you first log-in.

Help! I can't login even with the correct password

It is likely that your browser does not accept cookies. Users must enable cookies by following their Internet browser directions to use our site. To find out more about cookies and how we use them, click here.

Your Site doesn't appear properly on my browser

This site was designed and built with ease of use and cross-browser compatibility in mind from the start. There are plenty of Web browsers in the market today and due to evolving Web standards, no one browser works the same as another. Fortunately, this Site will render well on a variety of popular browsers including but not limited to MSIE 5.0+, Firefox, Safari, Opera 8 and other Mozilla-variants. If you do encounter a page that doesn't look aesthetically correct, please let us know.

I wish to delete my account. How do I go about?

Click here to have your account and details removed.